Eric's Technical Outlet

Learning the hard way so you don't have to

1920 Error in Equallogic HIT Kit on Windows Server/Hyper-V 2012

As of this writing, I don’t believe that Equallogic/Dell is officially supporting Windows Server 2012 or Hyper-V 2012, but I can confirm that the HIT kit will install and run just fine on Hyper-V 2012. Follow these steps at your own risk.

Updated January 4, 2013: HIT Kit 4.5 has been released with support for Windows Server 2012. Please see Andreas Berg’s comment below for the link.

When I first tried to install, I received the following error: “Error 1920. Service EqualLogic Auto-Snapshot Manager Agent (EqlASMAgent) failed to start.  Verify that you have sufficient privileges to start system services.” I was running the installation as a domain administrator and tested that I was able to start other system services, so I knew that it wasn’t a problem with privileges. For verification, I tested with the local administrator account and that didn’t work either.

I still don’t know exactly what the underlying cause is, but it appears that the installer can’t properly verify the presence of prerequisite components. I installed a series of basic Windows features until I was able to get the HIT kit to install. I did not disable features between attempts so I can’t be certain what the exact required combination of features is, but the last feature I enabled before it started working was the .Net Framework 2.0. From working with a GUI installation of Server 2012, I believe that this is the only required component, but I had also installed Windows PowerShell 2 so I’m including it in the directions just to be safe. I also noticed that the HIT kit didn’t automatically enable MPIO like it does on 2008/2008 R2.

For Server Core 2012 or Hyper-V 2012, run the following at the command prompt (feature names are case sensitive):

DISM.EXE /ONLINE /ENABLE-FEATURE /FEATURENAME:NetFx2-ServerCore /FEATURENAME:MicrosoftWindowsPowershellV2 /FEATURENAME:MultipathIo

Installation within a GUI version of Server 2012 isn’t as easy because the .Net Framework 2.0 isn’t a standalone installer. It’s part of the 3.5 installer, and Microsoft has removed that from the online image (why?). You’ll need your Windows 2012 DVD. You can find command-line instructions on the ServerFault site.

To use the GUI, start in Server Manager and on the front page, click “Add roles and features”. Step through the initial screens to the “Server Roles” tab and set it as in the following screen shot:
.Net 3.5 in Feature Selection

All that’s done is the box for .Net 3.5 has been checked but both activation methods are left uninstalled.

Step through to the confirmation screen. At the very bottom, there is a link to “Specify an alternate source path”. Click that:
.Net 3.5 Alternate Sources Page
You’ll be presented with a very wordy dialog box, not shown here. At the very bottom, enter X:\sources\sxs, where “X:” is your DVD drive letter.

The installation of .Net will take a few minutes. After that, you’ll have no troubles installing the HIT kit. Remember that it does not automatically enable MPIO! If you used the Server GUI method shown above or the link on ServerFault, you’ll need to go back and enable MultipathIo. It’s on the same screen that you used to install .Net 3.5, or you can modify the line I presented to install on Server Core/Hyper-V so that it only enables MultipathIo and run it from a PowerShell prompt.

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19 responses to “1920 Error in Equallogic HIT Kit on Windows Server/Hyper-V 2012

  1. Andreas Berg January 4, 2013 at 7:08 am

    HIT 4.5 has been released and may be found on the EqualLogic support site at:
    https://support.equallogic.com/support/download.aspx?id=6442454731&langtype=1033

    Like

  2. Andrew hancock December 1, 2012 at 2:23 pm

    Dell EqualLogic Host Integration Tools for Microsoft® v4.5 Early Production Access now available on the Dell EqualLogic site for download.

    Like

    • Michael Pacheco December 1, 2012 at 2:26 pm

      Thanks, Andrew, for your continued support of Dell EqualLogic and for updating this thread. Please let us know if you need anything else.

      Like

  3. Andrew hancock December 1, 2012 at 2:22 pm

    Dell EqualLogic Host Integration Tools for Microsoft® v4.5 Early Production Access now available on the Dell EqualLogic site!

    Like

  4. ArielD November 13, 2012 at 1:50 pm

    after installing the .NET framework on Windows server 2012 I was able to get the error message to go away 🙂

    Like

  5. Michael Pacheco October 25, 2012 at 11:34 am

    Hi, Dan…

    Dell EqualLogic Beta Software should not be used in a production environment – regardless of the target / installed OS.

    The Dell EqualLogic SAN HeadQuarters software, a SAN monitoring solution, is an exception and can be installed in production.

    Please let me know if I can be of further assistance.

    Like

  6. Michael Pacheco October 10, 2012 at 11:41 am

    Hi, Dan…

    Great question.

    Dell EqualLogic Beta Software should not be used in a production environment – regardless of the target / installed OS.

    Please let me know if I can be of further assistance.

    Like

  7. Michael Pacheco October 8, 2012 at 2:25 pm

    Thanks, Andrew, for your interest in Dell EqualLogic.

    Like

  8. hancocka October 8, 2012 at 2:16 pm

    already sent!!!

    Michael Pacheco :
    Requests to join Dell EqualLogic Beta Programs should be submitted to:
    Eql-beta-request@dell.com
    Please provide the following details:
    • Your name:
    • Company name:
    • Street Address:
    • City:
    • State/Province:
    • Country:
    • Postal Code/Zip Code:
    • Your Email:
    • Your Phone access information:
    • Confirm you abide by the beta requirements for equipment and non-production use:

    Like

  9. Khalid September 21, 2012 at 7:33 am

    Starting from HIT Kit 4.0 your host needs internet connection.
    ASM service needs internet for a certificate download on the first start. But only during first start, so the connection can be dropped after the service came up for the first time.

    The message can be safely ignored during installation.

    Like

  10. Michael Pacheco September 18, 2012 at 1:31 pm

    Hello, Eric…

    Thank you for your support of Dell EqualLogic.

    It’s hard to be certain from your description. But, I suspect that you are trying to install a version of HIT/Microsoft that does not support Microsoft Windows Server 2012. What version are you installing?

    Dell EqualLogic Host Integration Tools for Microsoft v4.5 Beta Refresh 2 was released last week and includes support for Microsoft Windows Server 2012.

    I look forward to your reply.

    Have a great day.

    Like

    • Eric Siron September 18, 2012 at 10:44 pm

      Hi Michael,
      Your guess is correct. I used version 4.0 of the HIT Kit. I didn’t see any pre-release versions when I was downloading, but if it was last week then I either just didn’t see it or missed it by no more than a day or two.
      Now that 4.0 is installed, everything is working fine. It sets up multiple sessions properly and I’m not having any problems with the virtual machines living on the SAN.
      I do look forward to the official release of 4.5. Thanks for the update!

      Like

    • Andrew hancock October 8, 2012 at 1:23 pm

      where can we get the Dell EqualLogic Host Integration Tools for Microsoft v4.5 Beta, it was talked about by Dell here :-http://en.community.dell.com/dell-blogs/software/b/software/archive/2012/06/11/dell-announces-equallogic-software-updates.aspx, but still no sign, we’ve had a Equalogic SAN from July 2012, which we still cannot go forward with our Hyper-V 2012 Cluster Project, because of no software! So 14TB sat here, turned on of no use!

      Like

      • Eric Siron October 8, 2012 at 2:02 pm

        Agreed. I haven’t seen where we can actually get 4.5 either. It’s not showing under Early Production Access as I’d expected it to based on the above comment. However, I have not yet encountered any problems running Hyper-V 2012 on HIT 4.0 as mentioned in the article. I can understand why you wouldn’t want to run 4.0 on unsupported Hyper-V version in production but it doesn’t seem to be significantly different than running an unsupported beta in production.

        Like

      • Michael Pacheco October 8, 2012 at 2:13 pm

        Requests to join Dell EqualLogic Beta Programs should be submitted to:

        Eql-beta-request@dell.com

        Please provide the following details:

        • Your name:
        • Company name:
        • Street Address:
        • City:
        • State/Province:
        • Country:
        • Postal Code/Zip Code:
        • Your Email:
        • Your Phone access information:
        • Confirm you abide by the beta requirements for equipment and non-production use:

        Like

      • hancocka October 8, 2012 at 2:15 pm

        biggest issue is any rework required later to move to HiT 4.5. I could setup everything manually, but once any configuration is complete, its likely to stay like this in production for a very long time. And then once this large cluster is complete, it would be difficult to get the downtime, to change, in a 24/7 environment. Management has signed off on the Risk of Production on Unsupported Dell Servers, no current Dell drivers for 2012, and Beta 4.5 HiT, for Production.

        Like

    • Dan October 10, 2012 at 11:25 am

      What do we do if we want a production WinServ2012 box? Put BETA HIT kit on?

      Also, even with WinServ2008 R2, I would get that same permissions error about starting the service if installed on brand new box. Installing all the patches seem to let it work right.

      Like

    • hancocka October 25, 2012 at 2:56 pm

      when can we expect Production Support of Windows 2012 and Hyper-V, eg when does HiT 4.5 go GA? We have a SAN sat here gathering dust, since July 2012? and I still do not see any progress….

      Like

      • Michael Pacheco October 25, 2012 at 3:21 pm

        Hello, Andrew…

        Thank you for your inquiry.

        Microsoft announed Windows Server 2012 General Availability release last month (September 2012). So, the Dell EqualLogic Beta Program for HIT/Microsoft v4.5 Beta Refresh 2 has now ended and Dell is preparing for the HIT/Microsoft v4.5 Early Production Access release. Stay tuned to the Dell EqualLogic Customer Suport site for availability.

        Please let me know if I can provide further information.

        Like

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